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engagement Features Menu Toggle Generative AI Analyze Intent and generate human-like responses in real-time Dynamics 365 (Coming Soon) Works inside Dynamics 365 with a single pane view LivePerson (Coming Soon) Live Assist + LivePerson = next generation solution Solutions Menu Toggle Education See how to unlock the potential Automotive Drive innovation and shift gears Healthcare Revolutionize care, explore breakthroughs Resources Menu Toggle Blog Where curiosity meets knowledge News Stay ahead of the curve Library Use studies where innovation meets real-world solutions Knowledge Base Where answers await and understanding unfolds Services & Support Menu Toggle CBA Services Menu Toggle About CareAR Live Assist for Dynamics 365 CBA Live Assist – On prem Telescope Support Menu Toggle Tutorials Support Contact Pricing Get it now! Get it now!Features Menu Toggle Generative AI Solutions Menu Toggle Education Automotive Healthcare Resources Menu Toggle Blog News Library Knowledge Base Service & Support Menu Toggle CBA Services Menu Toggle About CareAR Live Assist for Dynamics 365 CBA Live Assist – On prem Support Menu Toggle Tutorials Support Contact Pricing Features Menu Toggle Generative AI Analyze Intent and generate human-like responses in real-time Dynamics 365 (Coming Soon) Works inside Dynamics 365 with a single pane view LivePerson (Coming Soon) Live Assist + LivePerson = next generation solution Solutions Menu Toggle Education See how to unlock the potential Automotive Drive innovation and shift gears Healthcare Revolutionize care, explore breakthroughs Resources Menu Toggle Blog Where curiosity meets knowledge News Stay ahead of the curve Library Use studies where innovation meets real-world solutions Knowledge Base Where answers await and understanding unfolds Services & Support Menu Toggle CBA Services Menu Toggle About CareAR Live Assist for Dynamics 365 CBA Live Assist – On prem Telescope Support Menu Toggle Tutorials Support Contact Pricing Get it now! Get it now!Features Menu Toggle Generative AI Solutions Menu Toggle Education Automotive Healthcare Resources Menu Toggle Blog News Library Knowledge Base Service & Support Menu Toggle CBA Services Menu Toggle About CareAR Live Assist for Dynamics 365 CBA Live Assist – On prem Support Menu Toggle Tutorials Support Contact Pricing Right Inside Dynamics 365 No more: Switching Between Apps Long Waiting Lines Chatbot Loops Outdated Chat Systems Inconsistent Customer Experience Empower your customer service workforce with Omnichannel Communication, Conversational AI, and the right tools to improve customer experience. Start increasing sales all in a single pane within Dynamics 365. Free Trial Learn more New! Improved Efficiency with Generative AI Automatically analyze customer inquiries, identify their intent, and generate human-like responses in real-time. Provide efficient, accurate, and personalized support, leading to higher customer satisfaction and optimized operational efficiency. Learn more How Does Our AI Work? Intent Analysis Enhance interactions by accurately grasping what your customer needs with Conversational Intent, driving proactive improvements in every conversation. Enriched AI Responses Unleash the potential of AI Search with seamless integration of your knowledge base, support info, FAQs, and more. It’s that simple! Automated Conversations Empower self-service and swift conversations with intelligent automation and conversational AI solutions. Game-Changing Stats 30% reduction in operating costs. 70% automation rate increase. 25% boost in customer satisfaction. 10x conversion vs traditional digital. 50% decrease in agent attrition. 30% reduction in operating costs. 70% automation rate increase. 25% boost in customer satisfaction. 10x conversion vs traditional digital. 50% decrease in agent attrition. Show and Tell with Co-Browsing With Co-browsing you can solve your customers questions quickly and efficiently. Show your users how to navigate your site or app, make a purchase, fill in forms and much more. Co-browsing allows you to see what your customer sees on their screen enabling you to better understand the customer’s needs and provide the best solutions. The Power of Messaging with Live Assist for Microsoft Dynamics 365 Slide Let your Customer Choose Omnichannel Messaging takes you to the next level, adding flexibility. With channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat, and more, agents can receive Messaging engagements right inside Microsoft Dynamics 365! Slide Resumable Conversations Messaging facilitates asynchronous and resumable conversations between brands and their consumers. Customers can message your Brand at any time, even if an agent is not online, the agent can also reply to a customer even if they are not online. All while maintaining full conversation history! Slide No Coding Needed Conversation Builder’s intuitive point-and-click interface along with our guided assistant will accompany you every step of the way, so you don-t have to start from scratch. Slide Conversation Builder Whether your goal is to enhance customer service, drive sales, or elevate your marketing endeavors, we’ve got you covered. Designed to help you boost consumer engagement, streamline operations, and ultimately increase revenue. Why Live Assist for Microsoft Dynamics 365? Secure & Data Compliant Our technology and security protocols ensure that agents can’t see private information like credit card or social security input fields. Meeting data and security standards. Customer Centric Support Your Brand’s success is of the utmost importance to us. Our global support team is available 24/7 to provide the assistance you need to get the most out of our omnichannel solution. Audio & Video With the full power of WebRTC, audio and video functionality agents can initiate voice and video calls directly with customers providing a more personalized experience. Co-browsing Start co-browsing sessions directly from live chat or PSTN calls using a short code to remotely view and interact with customers web pages and mobile apps. Asynchronous Messaging Empower your customers and increase agent productivity by giving users the freedom to start, pause and resume conversations with your Brand on their own terms. Seamless Integration Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform. Revolutionizing Dialogue with Automated Conversations Want to Know More? See LAD365 in action and learn about the advantages for your business with our case studies and a free guided tour by one of our specialists. CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction. Youtube Linkedin Facebook Navigation Home About Contact Knowledge Base Tutorials Support CBA - Corporate CBA Global CBA Japan Cloud Solutions Live Assist for Microsoft Dynamics 365 Telescope – Workforce Monitor CareAR – Real-Time AI/AR Support On-premise Solution CBA LiveAssist Head Office 5th Floor, YRP Center 1st Bldg, Hikarinooka 3-4, Yokosuka City, Kanagawa Prefecture, 239-0847, Japan Tel: +81 46 821 3362 North America & Latin America Email: info.americas@cba-gbl.com Europe, Middle East and Africa Email: info.emea@cba-gbl.com Asia Pacific Email: info.apac@cba-gbl.com ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark Certification Cert. No: 10824320 (04) ISO/IEC 27001:2013 Certified. 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